FREQUENTLY ASKED QUESTIONS - 40 PALOOZA GUESTS
Payments:
Deposit: $100 per cabin as of 4/15/19 - subject to change
Final Payment: July 1, 2019
Gratuities:
Are estimated at $82 per person. We recommend prepaying however you can also pay on board your cruise.
Accommodations:
Choices - Inside, Oceanview, Balcony, Suite - based on availability
Pricing is not guaranteed and space is not held until your financially confirmed.
Insurance:
https://www.mckinneyandassociatestravel.com/insurance-options.html
Documentation:
Your are responsible to know your immigration and citizenship status. You will be denied boarding if not compliant.
All guests require proof of citizenship for cruises that begin and end in the same U.S. port (a valid passport is strongly recommended). A valid passport is required for all other cruises. In addition to your passport, a visa may be required. Visa requirements vary by country and are subject to change. Visas are required for all U.S. and Canadian citizens traveling to Asia, Australia, South America, India and Brazil. For the appropriate requirements based on your itinerary and nationality please contact your travel professional, local immigration office or www.ncl.com/traveldocs. It is the guest's responsibility to obtain required visas and other documentation prior to sailing, including vaccinations for infectious diseases. Failure to arrive with proper documentation could result in denied boarding, and no further compensation will be offered.
Service Charges:
Norwegian Cruise Line requires payment of a fixed service charge for all guests in all categories booked. The charge is per person, per day and can either be pre-paid with the reservation, or charged to the guests onboard account once onboard. There is no charge for children under the age of three. Our crew is encouraged to work together as a service team and compensated by a combination of salary and incentive programs that the service charge supports. It is our earnest wish that you enjoy your Freestyle Cruise experience and that our entire crew in all areas of the
ship will provide you with the standard of service for which Norwegian is known. Therefore, if you have any concerns about the service you receive during your cruise; please bring them to the immediate attention of our reception desk staff on board so that we can address any issues in a timely manner before the cruise is over.
Norwegian has a structured guest satisfaction program on board designed to handle any concerns raised by our guests relating to the service or on board product quickly and efficiently. In almost all cases we are able to come up with a satisfactory solution to any issues which are raised and make sure our guests can focus on enjoying their cruise vacation. In the unlikely event we cannot satisfactorily resolve the issues through our guest satisfaction program; guest will be able to adjust the service charge according to the level of inconvenience they feel they have
experienced. Our clear priority is to have the opportunity of resolving the issue, when it happens, to everyone’s complete satisfaction.
Shore Excursions:
Guests are encouraged to book their Shore Excursions through Norwegian Cruise Line for the widest selection of tours along with some important added benefits – safe and reliable tour operators, easy pick-up and drop-off at the pier. For complete tour descriptions and to pre-purchase, please visit www.ncl.com/excursions or call 866.625.1167, Monday - Friday 9 am - 9 pm or Saturday and Sunday 10 am - 6:30 pm EST.
Online Check-In:
Guests are requested to complete their Online Check-In form at www.ncl.com at least 24 hours prior to departure date. Guests who have not completed their online Check-In form at least 24 ours prior to departure date are required to complete the Check-In process at the pier 2 hours prior to departure time noted on their cruise documents.
Final Boarding Time Policy:
Please be advised that on embarkation day, all guests must be onboard the ship no later than one (1) hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Additional information for booked guests is available on www.ncl.com.
Pregnancy Policy:
Norwegian Cruise Line will not accept any Guests who will have entered their 24th week of pregnancy at the time their travel with Norwegian Cruise Line concludes. We do not represent that travel is safe during any point in the pregnancy of a Guest. Advice should be sought from your medical practitioner prior to embarkation. The period specified above represents our minimum requirement. Some countries place limitations on the entry of non-national pregnant women. Check with the relevant embassy or consulate before you travel to confirm any further limitations.
Childcare:
https://www.ncl.com/cruise-faq/one-one-care-or-are-babysitting-services-provided-children
Activities
https://www.ncl.com/cruise-ship/sky/whats-on-board/Activities
Spa
https://www.ncl.com/cruise-ship/sky/whats-on-board/spa
Bars & Lounges
https://www.ncl.com/cruise-ship/sky/whats-on-board/bars-lounges
Specialty Dining
https://www.ncl.com/cruise-ship/sky/whats-on-board/specialty-dining
Terms & Conditions:
Please refer to the applicable Norwegian Cruise Line brochure or www.ncl.com for additional terms and conditions that apply to your booking including the legally binding Guest Ticket Contract.
https://www.tsa.gov/sites/default/files/resources/realid_factsheet.pdf
https://www.dhs.gov/real-id
TSA Requirements:
TSA requirements mandate that for all guests who have purchased air, Norwegian Cruise Line must provide TSA with Full Name (as it appears on your passport) that includes middle name if applicable, Date of Birth and Gender. Without this information you can be denied boarding the aircraft.
As a result of the REAL ID Act, new airline travel restrictions will take effect in 2018 for U.S. citizens traveling by air domestically. The REAL ID Act establishes minimum security standards for state-issued driver’s licenses and identification cards and prohibits federal agencies, like TSA, from accepting licenses and identification cards for official purposes from states that do not meet these standards. Beginning January 22, 2018, guests with driver’s licenses or state IDs issued by states that are not in compliance with the REAL ID Act and have not been granted an extension by DHS may not use these forms of identification to fly within the US. If the state is in compliance, guests may continue to use state-issued
driver’s license or ID for domestic air travel only if your state has been granted an extension to the compliance deadline by DHS. Guests should take this into consideration when planning travels for their cruise.
Deposit: $100 per cabin as of 4/15/19 - subject to change
Final Payment: July 1, 2019
Gratuities:
Are estimated at $82 per person. We recommend prepaying however you can also pay on board your cruise.
Accommodations:
Choices - Inside, Oceanview, Balcony, Suite - based on availability
Pricing is not guaranteed and space is not held until your financially confirmed.
Insurance:
https://www.mckinneyandassociatestravel.com/insurance-options.html
Documentation:
Your are responsible to know your immigration and citizenship status. You will be denied boarding if not compliant.
All guests require proof of citizenship for cruises that begin and end in the same U.S. port (a valid passport is strongly recommended). A valid passport is required for all other cruises. In addition to your passport, a visa may be required. Visa requirements vary by country and are subject to change. Visas are required for all U.S. and Canadian citizens traveling to Asia, Australia, South America, India and Brazil. For the appropriate requirements based on your itinerary and nationality please contact your travel professional, local immigration office or www.ncl.com/traveldocs. It is the guest's responsibility to obtain required visas and other documentation prior to sailing, including vaccinations for infectious diseases. Failure to arrive with proper documentation could result in denied boarding, and no further compensation will be offered.
Service Charges:
Norwegian Cruise Line requires payment of a fixed service charge for all guests in all categories booked. The charge is per person, per day and can either be pre-paid with the reservation, or charged to the guests onboard account once onboard. There is no charge for children under the age of three. Our crew is encouraged to work together as a service team and compensated by a combination of salary and incentive programs that the service charge supports. It is our earnest wish that you enjoy your Freestyle Cruise experience and that our entire crew in all areas of the
ship will provide you with the standard of service for which Norwegian is known. Therefore, if you have any concerns about the service you receive during your cruise; please bring them to the immediate attention of our reception desk staff on board so that we can address any issues in a timely manner before the cruise is over.
Norwegian has a structured guest satisfaction program on board designed to handle any concerns raised by our guests relating to the service or on board product quickly and efficiently. In almost all cases we are able to come up with a satisfactory solution to any issues which are raised and make sure our guests can focus on enjoying their cruise vacation. In the unlikely event we cannot satisfactorily resolve the issues through our guest satisfaction program; guest will be able to adjust the service charge according to the level of inconvenience they feel they have
experienced. Our clear priority is to have the opportunity of resolving the issue, when it happens, to everyone’s complete satisfaction.
Shore Excursions:
Guests are encouraged to book their Shore Excursions through Norwegian Cruise Line for the widest selection of tours along with some important added benefits – safe and reliable tour operators, easy pick-up and drop-off at the pier. For complete tour descriptions and to pre-purchase, please visit www.ncl.com/excursions or call 866.625.1167, Monday - Friday 9 am - 9 pm or Saturday and Sunday 10 am - 6:30 pm EST.
Online Check-In:
Guests are requested to complete their Online Check-In form at www.ncl.com at least 24 hours prior to departure date. Guests who have not completed their online Check-In form at least 24 ours prior to departure date are required to complete the Check-In process at the pier 2 hours prior to departure time noted on their cruise documents.
Final Boarding Time Policy:
Please be advised that on embarkation day, all guests must be onboard the ship no later than one (1) hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Additional information for booked guests is available on www.ncl.com.
Pregnancy Policy:
Norwegian Cruise Line will not accept any Guests who will have entered their 24th week of pregnancy at the time their travel with Norwegian Cruise Line concludes. We do not represent that travel is safe during any point in the pregnancy of a Guest. Advice should be sought from your medical practitioner prior to embarkation. The period specified above represents our minimum requirement. Some countries place limitations on the entry of non-national pregnant women. Check with the relevant embassy or consulate before you travel to confirm any further limitations.
Childcare:
https://www.ncl.com/cruise-faq/one-one-care-or-are-babysitting-services-provided-children
Activities
https://www.ncl.com/cruise-ship/sky/whats-on-board/Activities
Spa
https://www.ncl.com/cruise-ship/sky/whats-on-board/spa
Bars & Lounges
https://www.ncl.com/cruise-ship/sky/whats-on-board/bars-lounges
Specialty Dining
https://www.ncl.com/cruise-ship/sky/whats-on-board/specialty-dining
Terms & Conditions:
Please refer to the applicable Norwegian Cruise Line brochure or www.ncl.com for additional terms and conditions that apply to your booking including the legally binding Guest Ticket Contract.
https://www.tsa.gov/sites/default/files/resources/realid_factsheet.pdf
https://www.dhs.gov/real-id
TSA Requirements:
TSA requirements mandate that for all guests who have purchased air, Norwegian Cruise Line must provide TSA with Full Name (as it appears on your passport) that includes middle name if applicable, Date of Birth and Gender. Without this information you can be denied boarding the aircraft.
As a result of the REAL ID Act, new airline travel restrictions will take effect in 2018 for U.S. citizens traveling by air domestically. The REAL ID Act establishes minimum security standards for state-issued driver’s licenses and identification cards and prohibits federal agencies, like TSA, from accepting licenses and identification cards for official purposes from states that do not meet these standards. Beginning January 22, 2018, guests with driver’s licenses or state IDs issued by states that are not in compliance with the REAL ID Act and have not been granted an extension by DHS may not use these forms of identification to fly within the US. If the state is in compliance, guests may continue to use state-issued
driver’s license or ID for domestic air travel only if your state has been granted an extension to the compliance deadline by DHS. Guests should take this into consideration when planning travels for their cruise.